Shipping & Returns

Domestic & Expedited Shipping

We offer Ground, and Priority Shipping. Free ground shipping on orders over $75.00. Please allow 2-3 business days for processing and shipping.

Returns & Exchanges

You may return new and unused items within 30 days of the delivery for a full refund.  

We will also pay the cost of return shipping if the return is a result of our error (if you received an incorrect or defective item). After 30 days, we unfortunately do not offer refunds under any circumstances.

Returned items for a full refund must be unworn and unwashed. If the item appears to have been worn or if the tags have been removed, it will not be eligible for return.

You should expect your refund within 3-5 days of your return being received.

To begin your return process, please email us at eliserose@bugalooskiloo.com with your request and reason for the return (preference or defect).

Exchanges: If you would like to exchange an item, please request a return label to eliserose@bugalooskiloo.com. Once the package is received, we will issue a full refund so you can re-order a different size/style.

Contact Us

If you have any questions about returns, exchanges or shipping, you can email us at: eliserose@bugalooskiloo.com

Please allow 48 hours for a response